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Experience

Thirty-five years inside facilities programs.

I spent 29 years at CVS Health, from EMS & Utility Administrator to Sr. Manager of Facility Admin & Analytics, running a portfolio of 12,000+ properties and more than a million services a year.

Then six years at ServiceChannel as Sr. Director / Director of Solution Consulting, on the other side of the table, guiding enterprise organizations through the intersection of people, process and technology.

Now, as an independent facilities management and operations consultant, I bring more than 35 years of experience to organizations that want to improve operational performance, reduce costs, strengthen processes and maximize the value of their technology and data. My focus is translating complex operational challenges into practical strategies that produce measurable improvements in efficiency, financial performance, visibility and decision-making.

35+ Years in facilities management
12,000+ Properties managed at CVS Health
1M+ Services a year
29 Years at CVS Health
Both Sides of the table
Convictions

What that scale taught me

Four convictions, and the engagement each one leads to.

  • Operations must be measured to be improved.

    A portfolio you cannot see is a portfolio you cannot manage. Control metrics come before dashboards, and definitions come before metrics.

    Analytics, control metrics and cost optimization

  • Facilities are a strategic asset, not just a cost center.

    Treated as a line item, a facilities program gets cut. Measured as an asset, it can be argued for.

    Facilities program assessment

  • Software delivers value only when it is adopted.

    A platform that goes live beside the old process has not replaced anything. Adoption is the deliverable, not the go-live date.

    FM technology advisory

  • People, process and technology have to point the same way.

    Across hundreds of sites, every unstandardised process becomes a second operating model nobody wrote down. That is where the waste is.

    Digital transformation and process standardization
Perspective

Both sides of the table

1991 — 2020

CVS Health

The customer side

Senior Manager, Facilities & OperationsLeadership roles in Facilities, Operations & Analytics

I built a 29-year career driving operational and financial performance across a large, complex facilities portfolio, leading initiatives spanning facilities management, utilities and energy, financial management, analytics and process improvement.

I applied operational data, financial analysis and performance metrics to identify cost-reduction opportunities, improve resource utilization, strengthen operational controls and increase accountability for performance, supporting decision-making across a portfolio of 12,000+ properties and more than 1 million services a year.

2020 — 2026

ServiceChannel

The vendor side

Senior Director, Solution ConsultingDirector, Solution Consulting

I led enterprise solution consulting and digital transformation initiatives focused on improving facilities performance, process efficiency and technology adoption.

I partnered with senior leaders to identify operational and financial opportunities, develop business cases and align technology investments with measurable outcomes: greater process efficiency, improved service performance, increased operational visibility, stronger data utilization and better cost control.

Full role history

Titles and dates as Deb has published and confirmed them.

  1. 2020 — 2026

    ServiceChannel

    Sr. Director / Director of Solution Consulting

    Drove digital transformation in facilities management across diverse enterprise clients. Focused on aligning people, processes, and technology to modernize operations and extract actionable insights from FM data.

  2. 1991 — 2020

    CVS Health

    29-Year Tenure & Multiple Leadership Roles

    • Sr. Manager of Facility Admin & Analytics (2018–2020)

      Oversaw enterprise FM software and established critical cost and performance metrics to drive portfolio-wide efficiency.

    • Sr. Operations Manager FM (2012–2018)

      Led Corporate FM operations for 12,000+ properties, managing over 1 million services annually with a focus on stringent operational control.

    • Facility Services & Utility Services Accounting Manager (2007–2012)

    • Facility Accounting Manager (2003–2007)

    • Facility Analyst (1997–2003)

    • EMS & Utility Administrator (1991–1997)

Fluency

Tools and methods

  • Digital Transformation
  • Control Metrics
  • ServiceChannel
  • Looker
  • Google Sheets
  • Cost Optimization
  • Process Improvement
  • Multi-location Management

Ready to look at your facilities program with fresh eyes?

Start with a 30-minute conversation, or send a message and I will come back to you.

Schedule a consultation Send Deb a message